VIS-WHAT TO DO WHEN YOU HAVE A CLAIM

VIS - Volunteers Insurance Service ®

WHAT TO DO WHEN YOU HAVE A CLAIM

1. The volunteer or site supervisor reports the claim to the director.

2. The director completes and signs the Proof of Loss form. Click here to go to the Proof of Loss form. You can complete the form online, then print it to mail or fax to us.

3. The itemized medical bills should be copied, and the originals filed by the volunteer with their primary medical carrier and any other supplemental insurance carrier, if any.

4. At the same time, the director should make a copy of the completed Proof of Loss form and prepare to send it to CIMA. If, at the outset, there are any medical providers' bills and/or Explanation of Benefits (EOB) statements from the primary carrier, those should be attached to the Proof of Loss form. However, do not delay sending the form because no bills have been received. As future bills and EOB's arrive, send a copy of the Proof of Loss form with those bills and statements.

For additional information or assistance, please contact Vicki Brooks at 800.468.4200.

THE CIMA COMPANIES, INC.
1800 N. BEAUREGARD STREET, SUITE 100
ALEXANDRIA VA 22311
ATTN: CLAIMS DEPARTMENT

IMPORTANT: All medical bills must be filed with the primary and supplemental carriers, including Medicare, before payment can be considered through the Volunteers Insurance Service Program.